Club SouthBay Merchandise Return & Exchange Policy

We hope you are happy with the items you purchased from Club SouthBay!  If you are unhappy with an item you purchased online, you may exchange the item or return the item for a full refund (subject to terms and conditions below) within 30 days. 

Terms & Conditions

1. Specialty items purchased via a pre-order form and customized items cannot be exchanged or returned. 
2. If you would like to exchange your item for an item of greater value, you will only need to pay the difference in value between the items.  If you would like to exchange your item for an item of lesser value we will refund the difference to you via cash or check.
3. Certain items may be subject to a restocking fee upon exchange or return.
4. When possible, we will try to refund your purchase via your original payment method (i.e. check, credit card, or cash).

Club SouthBay Club Dues and Travel Refund Policy

Although we do our best to ensure every program participant has the best possible experience playing with our club, we do understand that, occasionally, certain circumstances arise that prevent a player from finishing the season.  Sometimes, it is not possible to refund the full amount of the deposit or payments as many of expenses associated with participating are paid upfront (i.e. tournament entry fees, flights, uniforms, etc.).  Pease review the terms and conditions below regarding our policy for issuing refunds for Club Dues and Travel Fees.  

Terms & Conditions

1. Club Dues (deposits and any portion of remaining balances paid) will NOT be refunded in full or in part after February 20, 2019.  Additionally, Club Dues will only be considered for refund if one of the following circumstances arises:
   1. Severe illness or injury prevents a player from participating in our programs.  Participant or parents should provide documentation from medical professionals for our records.
   2. Player transfers to a new club (all proper documentation and releases must be completed, along with proof that the player is participating on a new team).
   3. Unforeseeable life change that prevents player from participating in our programs (i.e. unexpected family move out of the area).
2. Travel Fees (deposits and any portion of remaining balances paid) will NOT be refunded in full or in part less than 45 days before the travel date (usually the day before the first day of competition at the tournament).  Additionally, Travel Fees are set for each team based on the number of players traveling.  Therefore, it may not be possible to refund any part of the travel fees, even if it is outside of the 45 day window.  Travel Fees will only be considered for refund if one of the following circumstances arises:
   1. Severe illness or injury prevents a player from traveling or participating in our programs.  Participant or parents should provide documentation from medical professionals for our records.
   2. Player transfers to a new club (all proper documentation and releases must be completed, along with proof that the player is participating on a new team).
   3. Unforeseeable life change that prevents player from traveling or participating in our programs (i.e. unexpected family move out of the area).